A lookup filter field which has been added to a 'record create' publisher action in an object feed does not return the expected results when the controlling field is not on the action layout.
When using the publisher action from an Account to create a new Case, the 'Contact Name' lookup returns only Contacts that have no Account — not Contacts from the working Account.
The lookup filter needs to know which Account the new Case will be related to. This information is not available in the UI when the Account Name field is absent from the action layout.
To fix this, add the controlling field(s) for the lookup filter to the action layout. For example, add the 'Account Name' field to the action layout so the 'Contact Name' lookup can filter correctly.
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