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Customizing Your Account Engagement Unsubscribe Page

Publiseringsdato: Sep 30, 2025
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You can customize your Unsubscribe page in the following areas: title and content, unsubscribe confirmation text and resubscribe confirmation text. This will be especially useful for you if you'd like to use a different language than English or if you would like to give the messages a personal touch.

Please see our documentation for additional help editing your unsubscribe page.

Note: The information in this article doesn’t apply to the Unsubscribe Prompt Page that shows first if Two-Click Unsubscribe is enabled. This only applies for the Confirmation Page (which is also what normally shows if Two-Click Unsubscribe is disabled).
The default button and text on the Unsubscribe Prompt Page cannot be altered without custom Javascript, which is not supported by Account Engagement.  
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Title and Content

The title is represented by %%title%% in the layout template and is generally placed above the %%content%%, which contains both your customized opening content and the default message. If you would like to add a preface to the default re-subscribe message ("You have been successfully unsubscribed..."), you can add it to the opening content section and it will appear above the standard text.
 

Changing the Unsubscribe Confirmation Text

If you would like to change the standard unsubscribe confirmation text, you'll want to edit the layout template the unsubscribe page is using (make sure this layout template is only used for this page!), go to the 'Form' tab of the layout template and replace %%form-before-form-content%% with the new text you'd like to use instead.

Note: Account Engagement's unsubscribe link is meant to opt prospects out from receiving emails with only one click, so the unsubscribe page text should indicate that the prospect has been unsubscribed successfully but can opt back in using the re-subscribe button.

You can also use CSS on the corresponding layout template to customize the appearance of your unsubscribe page. For example, you can place styling in the layout template header to replace the 're-subscribe' button with an image (again, make sure this layout template is only used for this page!):
1. Replace %%form-submit-button-text%% in the layout template's Form tab with a single space. So you would have:
<p class="submit"> <input type="submit" accesskey="s" value=" "
2. Add the following code to the <head> tag in the Layout tab of the layout template:
​<style type="text/css"> form.form p.submit input { margin: 0; padding: 0; text-align: right; border: none; background: url(insert URL to desired image here) 
no-repeat left top; width:(define width of button here)px; height:(define height of button here)px; cursor: pointer; } </style>


Customizing the Resubscribe Confirmation Text

If you would like to change the standard resubscribe confirmation text, you will need to edit the layout template the unsubscribe page is using (once again, make sure this layout template is only used for this page!), go to the Form tab of the layout template and replace %%form-thank-you-content%% with the new text you'd like to use instead.

Note: You will need to enable Prospect Resubscribe from Settings if you want to add a resubscribe page/button to an Unsubscribe page.
Knowledge-artikkelnummer

000382742

 
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Salesforce Help | Article