In Salesforce Lightning Experience, the standard Contact Matching Rule evaluates the Mailing Address field when the Account lookup is populated. However, when creating a new Contact in Lightning, the Mailing Address is not automatically pulled from the Account, which prevents Salesforce Duplicate Management from identifying potential duplicates. This issue does not occur in Salesforce Classic.
This problem stems from a gap in Lightning Experience surrounding Contact creation, which is exposed through the use of Duplicate Management. Standard Contact Matching Rule evaluates the 'Mailing Address' field whenever the lookup to Accounts is populated. The system uses this information to warn users of potential duplicates prior to Saving the record. This works without issue in Aloha (Classic). When a user populates the Account lookup in Lightning (on new Contact creation), the 'Mailing Address' is not pulled down from the Account level. That lack of that mailing address prevents the system from identifying the potential duplicate. Even custom Matching Rules that try to match on 'Contact.Account' are affected.
Workarounds available for Contact Matching Rule failures in Lightning
Note: The Product Team is working to document this gap and will be considering addressing this in a future release.
See Also:
Show Duplicate Records in Lightning Experience
Contact is auto-populated with Account data
How Match Keys Are Generated and Used in Matching Rules
000382775

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.