Marketing Cloud: Partner Community Case Categories

Admin

Get help with issues or questions related to Marketing Cloud Administration. Choose this category in regards to the following subjects:

User Permissions
Requests for Provisioning
Requests for Changes to the Account

Analytics

Get help with issues or questions related to reporting in the Marketing Cloud. Choose this category in regards to the following types of subjects:

Reporting (for example, Discover and regular reporting)
Third Party Web Analytics (for example, Google Analytics)
Web and Mobile Analytics application

Content Management

Get help with issues or questions related to Content Management in the Marketing Cloud. Choose this category in regards to the following types of subjects:

CloudPages
Content Builder
Content Canvas
Email-Editor-Links-Templates
Landing Pages/Microsites
Portfolio
Smart Capture

Data Management

Get help with issues or questions related to Data Management in the Marketing Cloud. Choose this category in regards to the following types of subjects:

Data Extensions and Filters
Group Segmentation
Marketing Cloud FTP
Profile & Subscription Centers
Queries
Subscriber Lists
Audience Builder

Deliverability

Get help with issues or questions related to Deliverability in the Marketing Cloud. Choose this category in regards to the following subjects:

Bounce Handling
Deliverability Procedures
IP Warmup
Inbox Tools
Reputation Audit
Sender Authentication - SAP and SSL Certificates
Return Path

Email Sending

Get help with issues or questions related to Email Sending in the Marketing Cloud. Choose this category in regards to the following subjects:

A/B Testing
Distributed Sending
Email Rendering
Send Management
Triggered Sends
Tokenized Sending
User-Initiated Sends

General Email Functionality

Get help with issues or questions related to General Email Functionality in the Marketing Cloud. Choose this category in regards to the following subjects:

A/B Testing
CloudPages/Smart Capture
Content Builder
Data Extensions
Subscriber Lists
Data Filters / Group Segmentation
Email Editor / Templates / Rendering
Email Tracking / Links
Landing Pages/Microsites
Marketing Cloud FTP
Portfolio
Profile & Subscription Centers
Queries
Send Management
Web & Mobile Analytics

Note: This category covers a lot of the other options, but is more in relation to questions about general functionality for these topics.

Integrations

Get help with issues or questions related to Integrations with the Marketing Cloud. Choose this category in regards to the following subjects:

Salesforce Marketing Cloud Connect
Marketing Cloud for Adobe Genesis
Salesforce Marketing Cloud and Webtrends Behavioral Remarketing Integration
Salesforce Marketing Cloud Connector for Microsoft Dynamics CRM
SOAP/REST API (general category)

Mobile

Get help with issues or questions related to Marketing Cloud Mobile Issues. Choose this category in regards to the following subjects:

GroupConnect
Marketing Cloud Mobile App
Mobile Connect
MobilePush
Radian6 Mobile
SMSi
Social Studio Mobile

Social

Get help with issues or questions related to Marketing Cloud Social or Radian6. Choose this category in regards to the following subjects:

Active Audiences
Radian6
Social Studio
Social Customer Service
Radian6 Integrations