Loading

Marketing Cloud: Partner Community Case Categories

Publiseringsdato: Oct 13, 2022
Beskrivelse


Learn the best option to choose for case categories and their associated topics in the Partner Community for the Marketing Cloud.

Løsning

 

Admin 

Get help with issues or questions related to Marketing Cloud Administration. Choose this category in regards to the following subjects: 
 

  • User Permissions
  • Requests for Provisioning
  • Requests for Changes to the Account 
 

Analytics

Get help with issues or questions related to reporting in the Marketing Cloud. Choose this category in regards to the following types of subjects: 
 
  • Reporting (for example, Discover and regular reporting)
  • Third Party Web Analytics (for example, Google Analytics)
  • Web and Mobile Analytics application
 

 

Content Management

Get help with issues or questions related to Content Management in the Marketing Cloud. Choose this category in regards to the following types of subjects: 
 

  • CloudPages 
  • Content Builder 
  • Content Canvas 
  • Email-Editor-Links-Templates 
  • Landing Pages/Microsites 
  • Portfolio 
  • Smart Capture
 

 

Data Management

Get help with issues or questions related to Data Management in the Marketing Cloud. Choose this category in regards to the following types of subjects:  
 

  • Data Extensions and Filters 
  • Group Segmentation 
  • Marketing Cloud FTP 
  • Profile & Subscription Centers 
  • Queries 
  • Subscriber Lists
  • Audience Builder
 

 

Deliverability

Get help with issues or questions related to Deliverability in the Marketing Cloud. Choose this category in regards to the following subjects: 
 

  • Bounce Handling 
  • Deliverability Procedures 
  • IP Warmup 
  • Inbox Tools 
  • Reputation Audit
  • Sender Authentication - SAP and SSL Certificates
  • Return Path
 

 

Email Sending

Get help with issues or questions related to Email Sending in the Marketing Cloud. Choose this category in regards to the following subjects: 
 

  •  A/B Testing 
  • Distributed Sending 
  • Email Rendering 
  • Send Management 
  • Triggered Sends 
  • Tokenized Sending 
  • User-Initiated Sends
 

 

General Email Functionality

Get help with issues or questions related to General Email Functionality in the Marketing Cloud. Choose this category in regards to the following subjects: 
 

  • A/B Testing 
  • CloudPages/Smart Capture
  • Content Builder
  • Data Extensions
  • Subscriber Lists
  • Data Filters / Group Segmentation
  • Email Editor / Templates / Rendering
  • Email Tracking / Links
  • Landing Pages/Microsites
  • Marketing Cloud FTP
  • Portfolio
  • Profile & Subscription Centers
  • Queries
  • Send Management 
  • Web & Mobile Analytics


Note: This category covers a lot of the other options, but is more in relation to questions about general functionality for these topics.
 

Integrations

Get help with issues or questions related to Integrations with the Marketing Cloud. Choose this category in regards to the following subjects: 
 

  • Salesforce Marketing Cloud Connect
  • Marketing Cloud for Adobe Genesis
  • Salesforce Marketing Cloud and Webtrends Behavioral Remarketing Integration
  • Salesforce Marketing Cloud Connector for Microsoft Dynamics CRM
  • SOAP/REST API (general category)
 

 

Mobile

Get help with issues or questions related to Marketing Cloud Mobile Issues. Choose this category in regards to the following subjects: 
 

  • GroupConnect
  • Marketing Cloud Mobile App
  • Mobile Connect
  • MobilePush
  • Radian6 Mobile
  • SMSi
  • Social Studio Mobile
 

 

Social

Get help with issues or questions related to Marketing Cloud Social or Radian6. Choose this category in regards to the following subjects: 

  • Active Audiences
  • Radian6
  • Social Studio
  • Social Customer Service 
  • Radian6 Integrations
Knowledge-artikkelnummer

000382813

 
Laster
Salesforce Help | Article