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Severity Level descriptions for Salesforce Support Cases

Udgivelsesdato: Feb 12, 2025
Beskrivelse

Salesforce Support cases are classified according to the urgency of the issue involved.

Løsning


Salesforce Support ticket severity levels defined


Level 1 - Critical:

  • Business stopping and no acceptable workaround.
  • Imminent threat to key business or near term business milestones posing financial risk.


Level 2 - Urgent:

  • Key business impacting, no workaround.


Level 3 - High:

  • Key business impacting with workaround, OR non-key business impacting no workaround.


Level 4 - Medium:

  • Non-key business impacting with workaround, OR not business impacting.
Vidensartikelnummer

000382814

 
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Salesforce Help | Article