Loading

View Users Assigned Salesforce Inbox Licenses

Fecha de publicación: Mar 6, 2026
Descripción

Follow these steps if you would like to view Users assigned Salesforce Inbox licenses outside of the permission set. 
Solución


Lightning Experience, Check Total and Assigned number of Inbox licenses

  1. Log in to User Account.
  2. Click the gear in the top right, and then click Setup.
  3. Search for Company Information
  4. Check the "Permission Set Licenses" table for counts of total and assigned Inbox licenses.


Salesforce Classic or using the Dev Console View Users assigned an Inbox license

  1. Log in to User Account.
  2. Open a developer console. 
  3. Run the SOQL (Salesforce Object Query Language) query below: 
  4. View the Users assigned Salesforce Inbox permission license.
SELECT Name, Id FROM User WHERE Id IN
(SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel ='Inbox') AND IsActive=true
ORDER BY Name
 
Note: SOQL queries similar to the above using the Developer Console can be constructed to find the assignment of Inbox, Einstein Activity Capture (EAC) licenses, and similar with queries such as:

 

SELECT Name, Id FROM User WHERE Id IN
(SELECT AssigneeId FROM PermissionSetLicenseAssign WHERE PermissionSetLicense.MasterLabel ='Standard Einstein Activity Capture User') AND IsActive=true
ORDER BY Name


Note: Salesforce Organizations purchased in Summer '22 that are in Unlimited and Performance editions include Inbox license and have a permission set called Inbox Included or Sales Cloud Included.

Reference: Sales Cloud Unlimited and Performance Editions Now Include Inbox Without an Add-On License

See Also
Select Who Can Use Inbox Features
Remove a Permission Set License from a User
Manually assign Salesforce Inbox licenses

Número del artículo de conocimiento

000382850

 
Cargando
Salesforce Help | Article