Loading

Increase Data Retention for Einstein Activity Capture and Einstein Conversation Insights

Julkaisupäivä: Apr 22, 2026
Kuvaus

Einstein Activity Capture and Einstein Conversation Insights have default data retention periods that vary by license type. Organizations can request an increase up to 5 years for Sales Cloud Einstein, Inbox, or High Velocity Sales licenses. Standard Einstein Activity Capture users are limited to 6 months maximum.

The default limits for Einstein Activity Capture vary by license type. A full breakdown can be found at Data Retention for Einstein Activity Capture and Inbox.

The limits for Einstein Conversation Insights vary by the type of data. Data retention limits described here apply to manually uploaded calls, call transcripts, call insights, call structure, generative conversation insights, and voice call recordings made through the Voice Connector app or Connect API. For more information, see Security and Data Storage for Einstein Conversation Insights.

After the data retention period has passed, the data is removed from the system. For example, if the data retention period is 24 months, any activity that occurred more than 24 months ago is deleted from storage and the activity timeline. Activities captured by Einstein Activity Capture (EAC) aren't archived.

Available Editions:

Essentials, Professional, Enterprise, Performance, and Unlimited Editions

Default Limit:

Varies by license type. Standard Einstein Activity Capture users are limited to a maximum of 6 months of captured activity data stored and displayed on the activity timeline.

Maximum Limit:

Up to 5 years — available only for organizations with Sales Cloud Einstein, Inbox, or High Velocity Sales licenses.

How to Increase:

Submit a limit increase request with Salesforce Support.

Prerequisites:

Review the Data Retention for Einstein Activity Capture and Inbox and What Is Einstein Activity Capture Standard documentation before reaching out to Support. Confirm your organization holds a Sales Cloud Einstein, Inbox, or High Velocity Sales license if requesting an increase beyond 6 months.

Ratkaisu


Here's how to request a limit increase:

  1. Confirm that your Organization's edition is either Essentials, Professional, Enterprise, Performance, or Unlimited Edition.

  2. Have your System Administrator create a case with Salesforce Support .

  3. In the case description, include:

  • Feature requested: Increase Data Retention Period for Einstein Activity Capture 

  • Organization ID where you want the limit to be increased (Navigate to Setup | Search for Company Information in the Quick Find Box | Company Information | Salesforce.com Organization ID)

  • Confirm that you’re the system admin in charge of making this request.

  • What is your current limit?

  • What is your requested limit?


Also include the following acknowledgments when submitting a case to Support to increase the Data Retention for Einstein Activity Capture:

  • I understand there could be a small performance impact on the Einstein Suggestion algorithm and reporting using Einstein Reporting. The impact should be minimal however.

  • I understand this limit should not be reduced in the future. Doing so causes data loss for records occurring between the original duration and reduced duration.

  • I understand records beyond the data retention period will not appear on the activity timeline of related records in Lightning Experience. However, events and contacts that have been synced to Salesforce Event and Contact entities are not affected by this change.


After we receive your request, our Support Team will review the case and action the request as necessary.
 

Knowledge-artikkelin numero

000382878

 
Ladataan
Salesforce Help | Article