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Error 'your Exchange account is already associated with another Salesforce login' on Outlook Integration

Date de publication: Aug 18, 2023
Description

Issue

The following error message occurs in the Outlook Integration side panel:
 

"We encountered a problem. Contact your administrator and mention that your Exchange account is already associated with another Salesforce login."
 

Root cause

This error usually occurs if your Exchange email address is already mapped with another Salesforce account. 

Résolution


Note: These steps must be performed by your Salesforce administrator. If you don't see the options to do so, then kindly request your Salesforce administrator to perform the steps for you as it requires administrator access to set up.
 

Log in to the organization that your email address is mapped to and disconnect your username

  1. Go to 

In Lightning Experience:  Setup | Administration | Email | Outlook Integration and Sync

In Salesforce Classic: Setup | Administer | Outlook Integration and Sync | Settings
 

  1. Click on Let users access Salesforce records from Outlook and scroll down to the User Mapping section.
  2. Locate your email address under the Exchange Email column.
  3. Click on the dropdown action at the end of the row on the right and click on Delete from the dropdown menu.
     

These steps remove the Exchange email address mapping with another Salesforce Account. Now, go back to Outlook or OWA and try reconnecting using the Outlook Integration. 


See Also
Get Access to Salesforce in Outlook 
Revoke User access to 'Outlook Integration'

Use the Outlook Integration with another organization 

Numéro d’article de la base de connaissances

000382882

 
Chargement
Salesforce Help | Article