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Error 'NO_ACCESS: Unable to find a user' when you use Checkout

게시 일자: Jun 21, 2026
상세 설명

When attempting to access Checkout in Salesforce, users may encounter the error: 'NO_ACCESS: Unable to find a user.' This error is displayed when the system is unable to authenticate the user into the Checkout experience. The error message typically reads:

'We can't log you in because of the following error. For more information, contact your Salesforce administrator. NO_ACCESS: Unable to find a user.'

솔루션

This error occurs when the impacted user's profile does not have the 'Manage Billing' permission, which is required to access Salesforce Checkout. To resolve the error, grant 'Manage Billing' to the user through their Profile or an assigned Permission Set.

Knowledge 기사 번호

000382904

 
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Salesforce Help | Article