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Limitations of Task Notifications in Lightning

Дата публикации: Oct 13, 2022
Описание


Winter '18 introduces Task notifications in Lightning Experience with Help Reps Stay on Task with Task Notifications.

 
Note: Task Notification isn't available for Personal, Essentials, and Professional Edition. Notification bell updates don’t appear in real time and require a browser refresh to see the latest notifications.  


This feature doesn’t yet have full feature parity with the pre-existing reminder functionality in Salesforce Classic.

An administrator must apply the 'Reminder Set' field to the Task page layouts for users to begin setting Task reminders in Lightning. Note: When creating tasks under Activity Timeline, New Task global action has a different layout so you must add the 'Reminder Set' field there as well.
 

Решение

Keep the following behaviors and limitations in mind:
 
  • When creating a Task with a due date of today in Lightning Experience, the default reminder time will be automatically set out to the next hour.
For example, if creating a Task that's due today at 9:05 AM, the default reminder time automatically sets to 10:00 AM. This is irrespective of the default reminder time set in Activity Reminder Settings in Salesforce Classic. However, if the Task's due date is set beyond the current day, the reminder time uses the default selection in Activity Reminder settings.
 
 
  • 'Play Reminder Sound' is also not available in Lightning for Activities.
 
  • Lightning Experience must be enabled in order for Task reminders to show up in the Universal Notification Service (UNS) notification bell icon in Lightning templated Communities. See Enable Task Notifications in Lightning Experience for more details.
 
  • In Lightning-based communities, Task reminders are visible in the UNS Bell icon however, Task Reminder Cards aren’t available. Also, The 'Show Reminders' preference in Classic (under My Settings > Calendar & Reminders > Activity Reminders) must be enabled for the community user. See Enable Notifications in Lightning Communities for more information.

If you would like to see these current Lightning notifications features changed or improved upon with a future release, it's highly recommended to either create new or promote existing Ideas on our IdeaExchange site so that the larger Trailblazer Community and Product Management teams can track and prioritize potential future application changes or enhancements.
 


See Also
Activity Reminders and Notifications in Salesforce Lightning Experience 
Where Can I Set Task Reminders in Lightning Experience

Номер статьи базы знаний

000382942

 
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Salesforce Help | Article