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Salesforce Site Users Not Able to See Contacts That Are Not Enabled for Experience Cloud Sites

Veröffentlichungsdatum: Jul 14, 2025
Beschreibung

It’s expected behavior that when the organization-wide default for Contact is set to "Controlled by Parent" and if the user has access to the Account record, they’ll have access to all Contact records associated with the Account record. Without the setting "Allow users to see contacts that have not been enabled for partner or customer accounts" enabled, Customer Community Plus users can only view the Portal or site-enabled Contact associated with Account to which they have Read, or Read and Write access.

Lösung

To allow Customer Community Plus license users to view all Contacts associated with Account they have access to, enable the setting:


Allow users to see contacts that have not been enabled for partner or customer accounts

 

In Salesforce Classic

  1. Go to Setup | Customize | Digital Experience | Settings
  2. Select Allow users to see contacts that have not been enabled for partner or customer accounts
  3. Click Save.

 

In Lightning Experience

  1. Go to Gear icon | Setup | Feature Settings | Digital Experience | Settings
  2. Select Allow users to see contacts that have not been enabled for partner or customer accounts
  3. Click Save.

 

Note: When the Contact is controlled by the parent record, this setup works if the users can see Contacts from private Accounts to which they have 'Read' access.

Nummer des Knowledge-Artikels

000382955

 
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Salesforce Help | Article