Custom Redirects showing clicks and no prospects in Account Engagement

If you are unsure whether the Custom Redirect is working or not, the best way to find out is by testing it. 

 

To generally test the custom redirect tracked URL:

1. Note the ‘Total clicks’ on the custom redirect report.

2. Click the custom redirect tracked URL in a new Incognito/ private browsing window.

3. Refresh the custom redirect report and you should see the number increase.

If the number of clicks doesn't get updated, it might be due to the visitor not accepting the cookies. More information here.

 

To test anonymous visitors converting to a prospect upon click:

1. Copy a Account Engagement form url and create a custom redirect with it.

2. Click the custom redirect tracked URL in a new Incognito/ private browsing window.

3. Fill out the Account Engagement form.

4. Refresh the custom redirect report and you should see a new prospect record appear.

5. Note that custom redirect completion actions do not fire in this scenario.

 

To test an existing cookied prospect clicking the custom redirect:

▸▸Using your cookied browser, click the tracked URL and you should see your prospect record appear on the report.

 

If not already cookied:
1. Open a new Incognito/ private browsing window. 
2. Paste a Account Engagement form or landing page URL in the window, accept the cookies banner and submit the form to cookie yourself.
3. In the same window, paste the custom redirect tracked URL and you should see your prospect appear in the custom redirect report. The custom redirect completion actions will fire in this case.

Note: Another reason custom redirect clicks might not be appearing in Prospect activities is because your tracker domains are not using HTTPS for the custom redirect links. This can be resolved by configuring the tracker domain to use HTTPS, and also updating the custom redirect links.