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No 'Identity' components in Experience Builder when editing Login pages

Publiseringsdato: Oct 13, 2022
Beskrivelse
When navigating Experience Builder and setting up the login page and the registration page, components related to these pages are missing. These components are also known as Identity components. This issue could result in the following scenarios:
  • Blank login page
  • Login, password and self registration components are missing
  • Login page only shows the login background image

Note: The user must be in the 'Login' pages (Check Password, Forgot Password, Login, Login Error, Register) in Experience Builder. This is because Identity components do not show when the User is in the standard pages or custom pages in Experience Builder.
Løsning
Missing Identity components is due to a permission that needs to be enabled in your organization. To resolve this, a User must Create a Support Case to enable the permission and make sure to:
  • Reference this article via the article number or article link in case description.
  • Include the organization Id especially if it needs to be enabled in multiple organizations.
  • Submitter must be the system administrator of the organization. 

Additionally, while waiting for the permission to be enabled in your organization, you can temporarily use the default login page so that your Experience Site users will still be able to login.

You can do this by following these steps. 

In Lightning Experience:
  1. Gear Icon | Setup | Digital Experience | All Sites
  2. Click Workspaces | Administration | Login and registration
  3. Change the login page type to default page.

In Classic:
  1. Setup | Digital Experience | All Sites
  2. Click Workspaces | Administration | Login and registration
  3. Change the login page type to default page.
Knowledge-artikkelnummer

000382988

 
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Salesforce Help | Article