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Delete the Gmail Integration Auth provider

Veröffentlichungsdatum: Oct 13, 2022
Beschreibung
If users have problems with the use of Gmail Integration due to an instance refresh, re-authentication for all users can be initiated to resolve this by deleting the Authentication Provider that was created automatically by Gmail Integration. This solution means that all Gmail Integration users will have to follow the procedures below.
Lösung
Salesforce Administrator:
As an Administrator in Salesforce navigate to Setup and search for Auth. Providers and in the Auth Provider screen delete the entry labeled “Gmail Integration”

Gmail Integration End Users:
When users attempt to relate an email to Salesforce they will see an error similar to: 
“We couldn’t relate your email to this record. Close Gmail Integration, and open it again.  Then, try to relate your email to the Salesforce record.  Confirm to retry”. 
After selecting OK in this prompt users will see the following prompt:
To add this email to Salesforce we have to access your Google account.  Give Salesforce access to Google?
After selecting OK users will see the authentication screen and if they follow the prompts full Gmail Integration functionality will be restored.
 
If users have not logged in to Gmail Integration before the authentication provider was deleted when they log in after the deletion of the Auth Provider they will get the standard Salesforce authentication screen in Gmail
 
Nummer des Knowledge-Artikels

000383126

 
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Salesforce Help | Article