Use Salesforce State and Country picklists with Account Engagement

• If you're expecting form submissions from the US and Canada only
• If you're expecting form submissions from anywhere in the world, but only care about states or provinces in the US or Canada
• If you're expecting form submissions from a country that's not the US or Canada, and only care about states/provinces specific to that country
• If you're expecting form submissions from anywhere in the world, and care about states and provinces worldwide

Know before you begin

• If you plan on using the state/country picklist feature and sending field values from Account Engagement to Salesforce, the option to keep potential field values in sync is not supported. By default, the Account Engagement picklist field values do not all match the Salesforce default picklist values. To ensure the Account Engagement and Salesforce picklist values match, you will need to manually update the conflicting field values in Account Engagement; that way, both lists will have identical values for each state/country.
• If you are only choosing to accept values from Salesforce (and Account Engagement will not be making any changes to the state/country fields), there is no need to alter the picklist field values in Account Engagement. If the values will only be coming from Salesforce, Account Engagement will accept any value. 
   

If you're expecting form submissions from the US and Canada only

• In the Basic tab, set the field type to Dropdown. 
• In the Values tab, select either US States, Canadian Provinces, or US States and Canadian Provinces from the Prefill with dropdown.

If you're expecting form submissions from anywhere in the world, but only care about states or provinces in the US or Canada

• In the Basic tab, set the field type to Dropdown. 
• In the Values tab, select either US States, Canadian Provinces, or US States and Canadian Provinces from the Prefill with dropdown.

• In the Basic tab, set the field type to Dropdown.
• In the Values tab, select Countries from the Prefill with dropdown.
• In the Dependent tab, mark Display other fields in the form based on the value of this field. Set up the logic to display the state field based on your needs. 

If you're expecting form submissions from a country that's not the US or Canada, and only care about states/provinces specific to that country

• In the Basic tab, set the field type to Dropdown.
• In the Values tab, add each province/state you'd like to include using the + symbol. Make sure each province value exactly matches its Integration Value in Salesforce.

If you're expecting form submissions from anywhere in the world, and care about states and provinces worldwide

• In the Basic tab, set the field type to Dropdown.​In the Values tab, select Countries from the Prefill with dropdown.
• When using the State and field on your forms, edit the field and click Load Default Data.Your State field will accept text entries for state/provinces. The caveat here is that prospects can enter any text value in the state box -- this means that it may not match Salesforce's Integration Value. This will cause a Field Integrity Exception, which will show up in Prospect Sync Errors table for your Salesforce connector. You'll need to manually edit each prospect record's state field so it matches Salesforce's Integration Value. For example, if a prospect has made a typo and entered "Pueblar" as a Mexican state, instead of the correct "Puebla" this would result in a sync error. To clear the sync error, the prospect's state must be manually corrected.