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Error 'Your organization isn’t enabled for sending attachments or content delivery links' on Attachment or Content Delivery

Julkaisupäivä: Jul 4, 2026
Kuvaus

Availability: 

  • Content Deliveries are available in Salesforce Classic.
  • Public Links are available in Salesforce Classic and Lightning Experience.


You may receive the errors below when you add an attachment to an email in Lightning. 

  • 'Your organization isn’t enabled for sending attachments or content delivery links' 
  • 'We can't send this file because Content Deliveries isn't enabled either for you or your Salesforce organisation. Ask your admin to enable Content Deliveries if you need to send files.'

These errors typically occur when the Content Deliveries feature or the Create Public Links permission has not been enabled in Salesforce. Content Deliveries allow users to create links to files that can be shared externally. The 'Create Public Links' permission is required for sharing files via links, and 'Deliver Content' permission is needed for creating content deliveries in Classic.

    Ratkaisu

    To resolve these errors, you need to enable the appropriate permissions or settings in Salesforce. The solution depends on which experience (Lightning or Classic) the user is in, and whether the issue is related to file size limits, permissions, or the Content Deliveries feature not being activated.

    Enable 'Create Public Links'

    This permission lets Users create links to share files externally. Take note though that public links can't be password protected. 

    1. Go to Setup and enter Profiles into the Quick Find box
    2. Click on Profiles
    3. Find the desired profile name and select Edit
    4. Scroll down to Administrative Permissions and select Create Public Links
    5. Click on Save
    Note: This permission was previously called 'Create and Share Content Deliveries for Salesforce Files' but has since been renamed in Winter '18 for clarity.

    Enable 'Deliver Content' - Classic Only

    This setting lets Users create links to files in a library. Note that the steps below can only be done in Classic.

     
    1. Go to Setup and enter Content Permissions in the Quick Find box
    2. Find the user's library permission or create a new one if it doesn't exist
    3. Make sure Deliver Content is selected
    4. Click Save
    Sometimes, these errors may occur when sending emails with attachments that exceed your Salesforce org’s file size limitations.To check and adjust this setting:
     
    1. Navigate to Setup → Email Attachments.
    2. Review the Attachment Settings.
    3. If the maximum size is set to a low limit (for example, 3 MB), consider changing it to:
    4.  “Include as attachment up to Salesforce email size limit or as links if more.”

    Note: If the content permission is not available, make sure that you have "Autoassign feature licenses to existing and new users" and Salesforce CRM Content enabled first. If it still does not show up, then you may need to Create a Support Case to request Support to enable the Content Delivery setup on your organization. For more information, review Enable 'Content Deliveries'. 
    Knowledge-artikkelin numero

    000383177

     
    Ladataan
    Salesforce Help | Article