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Error 'Your organization isn’t enabled for sending attachments or content delivery links' on Attachment or Content Delivery

Publiseringsdato: Dec 15, 2025
Beskrivelse

Availability: 

  • Content Deliveries are available in Salesforce Classic.
  • Public Links are available in Salesforce Classic and Lightning Experience.


You may receive the errors below when you add an attachment to an email in Lightning. 

  • 'Your organization isn’t enabled for sending attachments or content delivery links' 
  • 'We can't send this file because Content Deliveries isn't enabled either for you or your Salesforce organisation. Ask your admin to enable Content Deliveries if you need to send files.'

 

    Løsning

    Enable 'Create Public Links'

    This permission lets Users create links to share files externally. Take note though that public links can't be password protected. 

     

    1. Go to Setup and enter Profiles into the Quick Find box
    2. Click on Profiles
    3. Find the desired profile name and select Edit
    4. Scroll down to Administrative Permissions and select Create Public Links
    5. Click on Save
     
    Note: This permission was previously called 'Create and Share Content Deliveries for Salesforce Files' but has since been renamed in Winter '18 for clarity.
     

    Enable 'Deliver Content' - Classic Only

    This setting lets Users create links to files in a library. Note that the steps below can only be done in Classic.

     
    1. Go to Setup and enter Content Permissions in the Quick Find box
    2. Find the user's library permission or create a new one if it doesn't exist
    3. Make sure Deliver Content is selected
    4. Click Save
     
    Sometimes, these errors may occur when sending emails with attachments that exceed your Salesforce org’s file size limitations.To check and adjust this setting:
     
    1. Navigate to Setup → Email Attachments.
    2. Review the Attachment Settings.
    3. If the maximum size is set to a low limit (for example, 3 MB), consider changing it to:
    4.  “Include as attachment up to Salesforce email size limit or as links if more.”

    Note: If the content permission is not available, make sure that you have "Autoassign feature licenses to existing and new users" and Salesforce CRM Content enabled first. If it still does not show up, then you may need to Create a Support Case to request Support to enable the Content Delivery setup on your organization. For more information, review Enable 'Content Deliveries'.



    See also
    Create and Edit Library Permissions
    Set Up Salesforce CRM Content
     

    Knowledge-artikkelnummer

    000383177

     
    Laster
    Salesforce Help | Article