Salesforce Field Service Mobile App Login Error: You Are Not Set Up as a Field Service Technician Resource

When a Salesforce Field Service mobile app user receives the error "You are not setup as a field service technician resource," the issue is caused by a misconfigured Service Resource record or missing permissions. Verify the following to resolve the issue:

Step 1: Verify the Service Resource Record

Confirm the affected user has a Service Resource record linked to their User record, and that the following conditions are met:

• The Service Resource record is marked as Active
• The Service Resource record is shared with the affected user
• The permission set for the Salesforce Field Service Resource has read and edit permission to the Service Resource Active field

Step 2: Verify Required Permissions

Confirm the affected user has all required System Permissions, Object Permissions, and Field Level Security permissions as defined in the Salesforce documentation for preparing the Field Service mobile app. Refer to the Prepare for the Salesforce Field Service Mobile App article in Additional Resources for the full permissions list.