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Understanding Salesforce Service Appointments With Multiple Assigned Resources in Field Service Gantt

Fecha de publicación: Jan 30, 2026
Descripción

When there are multiple assigned resources for Salesforce Field Service appointments, the second Assigned Resource on a Service Appointment is handled differently than the first Assigned Resource on a Service Appointment.
  

Solución

Field Service Gantt Limitations & Considerations for Service Appointments

  • The Gantt displays only Service Appointments for the first Service Resources assigned to it.
  • Only the first Assigned Resource is @mentioned when the Service Appointment's Status is set to Dispatched.
  • The Dispatcher Console considers only the first Assigned Resource, so it may be possible to assign the Second Resource an overlapping Service Appointment.
Número del artículo de conocimiento

000383197

 
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Salesforce Help | Article