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Receiving Delivery Status Notifications from Account Engagement Emails

Date de publication: Sep 25, 2025
Description
Sometimes, a marketing or sales user may receive a "Delivery Status Notification" message indicating that an email failed to reach its intended recipient. In email parlance this is known as a bounce, and the vast majority of the time, these emails come back to Account Engagement and we will automatically handle this for you. On rare occurrences, these emails wind up in your inbox.

Why does this happen?

Unfortunately, not all email servers follow the rules when it comes to responding correctly -- usually because they are running old, out-of-date software or are configured incorrectly.

What should you do with these emails?

We recommend you compile the email addresses from the emails that were undeliverable and manually opt out those prospects via an import.
Numéro d’article de la base de connaissances

000383220

 
Chargement
Salesforce Help | Article