Confirm the button is associated to a flow
Confirm the visual flow referenced in the button has been activated
As there is no specific security for a Custom button, there can be separate security settings for visual force or other objects that can trigger a button.
-Under the details page in setup, see if users have the 'Flow User' Enabled
-Alternative: Check to ensure the user has the 'Run Flow' permission granted
Once the permission is granted, and all previous steps have been taken to create a custom button and add it to the page layout, the button will be visible.
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