Loading

Email body does not display in Lightning Experience when you insert a template in the Email Composer

Udgivelsesdato: Oct 13, 2022
Beskrivelse
It's observed that at times when a user is composing an email or inserting an email template in Lightning Experience (LEX) UI, they may see the email body as blank or grayed-out.

The content of the email inside the email composer doesn't display at all within Salesforce, however, if they send the email with the template, the content gets sent out as expected.

Also since the email composer is blank or grayed-out, the cursor doesn't appear anywhere inside the email composer.

 
Løsning

In Lightning Experience and Salesforce app for Android or iOS, the email composer (using the Send Email action) feature has rich text editors that use CKEditor.

The email composer feature loads the rich text editor in an iframe, so they don’t load correctly if your browser doesn’t have the appropriate security settings.

Refer to below documentation instructions to configure the required settings on your browser: Recommendations and Requirements for All Browsers

Additionally, to start typing in the rich text editor on Internet Explorer 11 on touch-enabled devices running Windows, you must click the rich text area field and tab into the editor first.
Vidensartikelnummer

000383374

 
Indlæser
Salesforce Help | Article