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Error 'Insufficient Privileges' when creating a reCAPTCHA API Key Pair in Web-to-Lead/Web-to-Case

Publiseringsdato: May 25, 2026
Beskrivelse

When using reCAPTCHA to prevent spam Leads, you should enable Quick Create to prevent 'Insufficient Privileges' errors when creating a new API Key Pair.


Steps to reproduce:

In Classic:
1. Click Setup | Customize | Leads | Web-to-Lead | Create Web-to-Lead form
2. Click 'Include reCAPTCHA in HTML'
3. Click the reCAPTCHA API Key Pair lookup button.
4. Click New and then fill out the required fields.
5. Click Save.

In Lightning:
1. Click the Gear icon then Setup | Feature Settings | Marketing | Web to Lead | Create Web-to-Lead form
2. Click 'Include reCAPTCHA in HTML'
3. Click the reCAPTCHA API Key Pair lookup button.
4. Click New and then fill out the required fields.
5. Click Save.


You should then receive the 'Insufficient Privileges' error.

Note: This is working as designed

Løsning

To prevent 'Insufficient Privileges' errors when creating a reCAPTCHA API KEY PAIR

Enable 'Quick Create'

In Classic:
Click Setup | Customize | User Interface | Enable 'Show Quick Create' | Save


In Lightning:
Click the Gear icon then Setup | User Interface | User Interface | Enable 'Show Quick Create' | Save

Flere ressurser

To learn more, please review Enable reCAPTCHA to Prevent Spam Cases.

Knowledge-artikkelnummer

000383376

 
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Salesforce Help | Article