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User Receives an Error after Lightning Experience is Enabled

Publiceringsdatum: Apr 2, 2026
Beskrivning

The user receives the following error message when trying to enable Lightning Experience:

"This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: -88343371)"

Lösning


This is mainly caused by the Company Information being inaccurate.


Navigate to your organization's Company Information page to check the details:


In Salesforce Classic

  1. Click Setup

  2. Click Company Profile 

  3. Select Company Information



In Lightning Experience

  1. Go to Setup.

  2. On the Quick Find box, enter Company Information and click it from the options that will appear.

After performing the above steps, confirm if the user added to the Primary Contact field is active. If not, replace him or her with an active user. Then click Edit and Save on Company Information.

Now, you may enable Lightning Experience without any error.

Knowledge-artikelnummer

000383380

 
Laddar
Salesforce Help | Article