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Internal Server Error When Importing Leads, Contacts, or Accounts via Data Import Wizard Due to Inactive Owner

Udgivelsesdato: May 5, 2026
Beskrivelse

When importing Leads, Contacts, or Accounts using the Salesforce Data Import Wizard, you may encounter an Internal Server Error if the assigned Owner in your CSV file is inactive in your organization.
The error message varies depending on the selections made during the import process and typically reads:

"The Lead import failed due to an error. Please retry the import or contact Salesforce Support with the following error ID."

In some cases, the import may appear to succeed, but the record is assigned to the user performing the import rather than the Owner specified in the CSV file.
Note: If you encounter an error not described in this article, please Create a Support Case.

Løsning

Why This Error Occurs

This error occurs when the Owner column in your CSV file contains an Owner Name (instead of the Owner ID) and that Owner is no longer an active user in your Salesforce organization. Salesforce cannot match an inactive user by name during import.

Option 1: Replace Owner Name with Owner ID

  1. Follow the steps in Locate a Salesforce User Id to retrieve the Owner's 15-digit alphanumeric Salesforce User ID.
  2. In your CSV file, replace the Owner Name column value with the corresponding Salesforce User ID.
  3. Save the updated file and re-import it using the Data Import Wizard.

Option 2: Enable the Ability to Insert Records Assigned to Inactive Users

If you need to assign records to inactive users intentionally, enable the Create Audit Fields permission in your org.

     

    Vidensartikelnummer

    000383387

     
    Indlæser
    Salesforce Help | Article