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Enabling Salesforce User Sync in Account Engagement

Date de publication: Apr 21, 2026
Description
Salesforce User Sync is a new feature that helps administrators better align and manage their Account Engagement and Salesforce users. This is an opt-in feature available to all Account Engagement customers using Agentforce Sales, formerly Sales Cloud. Enabling User Sync significantly impacts user management and your users' experience with Account Engagement and Salesforce. It may not be appropriate for all customers. Once enabled, user sync cannot be disabled.
Résolution
Before enabling user sync, download and carefully review the User Sync Enablement Guide.

This guide contains:
- A feature overview.
- Considerations for enabling Salesforce User Sync.
- An account readiness checklist.
- Best practices for managing synced users in Account Engagement and Salesforce.
Numéro d’article de la base de connaissances

000383433

 
Chargement
Salesforce Help | Article