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Enabling Salesforce User Sync in Account Engagement

게시 일자: Apr 21, 2026
상세 설명
Salesforce User Sync is a new feature that helps administrators better align and manage their Account Engagement and Salesforce users. This is an opt-in feature available to all Account Engagement customers using Agentforce Sales, formerly Sales Cloud. Enabling User Sync significantly impacts user management and your users' experience with Account Engagement and Salesforce. It may not be appropriate for all customers. Once enabled, user sync cannot be disabled.
솔루션
Before enabling user sync, download and carefully review the User Sync Enablement Guide.

This guide contains:
- A feature overview.
- Considerations for enabling Salesforce User Sync.
- An account readiness checklist.
- Best practices for managing synced users in Account Engagement and Salesforce.
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Salesforce Help | Article