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Enabling Salesforce User Sync in Account Engagement

Publiceringsdatum: Apr 21, 2026
Beskrivning
Salesforce User Sync is a new feature that helps administrators better align and manage their Account Engagement and Salesforce users. This is an opt-in feature available to all Account Engagement customers using Agentforce Sales, formerly Sales Cloud. Enabling User Sync significantly impacts user management and your users' experience with Account Engagement and Salesforce. It may not be appropriate for all customers. Once enabled, user sync cannot be disabled.
Lösning
Before enabling user sync, download and carefully review the User Sync Enablement Guide.

This guide contains:
- A feature overview.
- Considerations for enabling Salesforce User Sync.
- An account readiness checklist.
- Best practices for managing synced users in Account Engagement and Salesforce.
Knowledge-artikelnummer

000383433

 
Laddar
Salesforce Help | Article