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Account Engagement Activities Not Showing on the Prospect After a Form Handler submission

Data pubblicazione: Sep 30, 2025
Descrizione
When submitting a Form Handler via a server-side submission, the visitor cookie is dropped, and thus the visitor activity record does not get tied to the associated prospect record. This is noticeable when a line item for 'page views' on the prospect activities section is missing, despite knowing your pages have Account Engagement tracking code. For that reason marketing tools such as page actions do not fire since Account Engagement has lost the visibility to take action.

Please note that this is a custom process, which falls outside Account Engagement's scope of support. 
Risoluzione
In order for Account Engagement to know what prospect a tracked visitor (or a cookie) belongs to when the prospect is created from a server-side form handler submission, you’ll need to take some action to make this association. There are a few options to choose from:

1. Use a hidden iframe on a thank-you page that creates a client-side submission to the form handler. 
Essentially, an iframe is loaded on the page as a hidden pixel. The src of the iframe is your form handler’s endpoint URL loaded with all your field data as query parameters, email at minimum required.

2. Use the Account Engagement API. See Using Visitors in the API documentation. 
Add some code to your site to capture the visitor_id value stored in the Account Engagement cookie set by the Account Engagement tracking code. Then make an API request to tell Account Engagement to associate this visitor_id to a specific prospect email. 

3. Use the pi_list_email parameter. See How can Integrating with a Third-Party Email Solution?
After a successful form submission, redirect your visitor to a Account Engagement tracked page and load the URL with this special parameter. For example, after a form submission, you could redirect your visitor to http://www.company.com/thanks-for-your-request?pi_list_email=person@people.com 

4. Have the prospect click a tracked link in an email. This will tie the visitor record to the prospect record.
 
Numero articolo Knowledge

000383440

 
Caricamento
Salesforce Help | Article