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No Slots Found Using the Salesforce Field Service Book Appointment Quick Action

Date de publication: Jan 6, 2026
Description

When using the Salesforce Field Service Book Appointment Quick Action on a Service Appointment (or Work Order) you may see a message saying "No slots were found".  This is not an error message.  The scheduling engine tried to find available slots, but there were no available Service Resources to assign the Service Appointment to.

Résolution

When receiving the Field Service message that "No slots were found", perform the following to troubleshoot the issue:

1. Identify a Service Resource who has available slots for the Service Appointment in question.

Note: If using the Book Appointment action on a record that is not a Service Appointment, create a child test Service Appointment before proceeding.

2. Identify what Scheduling Policy is being used by the quick action:


a. Go to the Field Service Settings tab | Global Actions | Appointment Booking
b. Take note of the policy that is currently selected for Default scheduling policy


3. Navigate to the Dispatcher Console (also known as the Field Service tab).
4. Set the Policy to the Scheduling Policy you took note of in step 2.
5. Drag the affected Service Appointment from the Service Appointment list to the Gantt row for the identified Service Resource from step 1.
6. Hover over the Service Appointment.

The list of violated Work Rules will be shown under the Rule Violations section of the tool-tip.

Numéro d’article de la base de connaissances

000383445

 
Chargement
Salesforce Help | Article