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Error 'We're having trouble starting your session. Refresh the page, or try again later' while accessing Omni Supervisor Tab in the Console

게시 일자: Jun 7, 2026
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When accessing the Omni Supervisor tab in the Salesforce Service Console, users may encounter the error: 'We're having trouble starting your session. Refresh the page, or try again later.' This error occurs when the 'API Enabled' permission has not been granted to the user's Profile or via a Permission Set. Professional Edition customers must contact their Account Manager to enable this permission.

솔루션

Configure Permissions for Omni-Channel tab access in Classic

1. Click Setup.
2. Click Manage User.
3. Select Profile.
4. Click Edit next to Profile.
5. Select API Enabled.
6. Click Save.

Configure Permissions for Omni-Channel tab access in Lightning

1. Click on the gear icon then Click Setup.
2. Under 'Administration' | Click Users.
3. Click Profiles.
4. Click Edit.
6. Check on 'API Enabled' under Administrative Permissions.
7. Click Save.



OR

1. Create a Permission Set with 'API Enabled'.
See How to Create a Permission Set
     https://help.salesforce.com/s/articleView?language=en_US&id=perm_sets_create.htm&type=5
2. Assign the new Permission Set to the affected User.


Note:
For Professional Edition customers, please reach out to your Account Manager to have the permission enabled.
 
Knowledge 기사 번호

000383495

 
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Salesforce Help | Article