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Reply All, Reply, and Forward Email Actions Do Not Work in Salesforce Lightning Experience

Publiceringsdatum: May 29, 2026
Beskrivning

Lightning Experience, nothing happens. This issue occurs because Salesforce Enhanced Email — a sales productivity feature in Lightning Experience — requires that the user's profile have Read access to both the Contact object and the Lead object, including their Email fields. If the user's profile is missing these permissions, the Reply All, Reply, and Forward email action links are non-functional.
For example, a Sales Representative working in Lightning Experience attempts to reply to a customer email directly from the Activity timeline on an Opportunity record. Clicking "Reply" produces no result. This is typically caused by a profile that was not updated when Enhanced Email was enabled in the org.

Lösning


To resolve the issue of Reply, Reply All, and Forward actions not working in Salesforce Lightning Experience Enhanced Email, verify that the affected user's profile has Read access granted on the Email field for both the Contact and Lead objects. Enhanced Email requires access to both objects — missing either will prevent the links from functioning.

Steps to Check Profile Permissions

  1. Open Salesforce Setup by clicking the gear icon in Lightning Experience or clicking Setup in Classic.
  2. In the Quick Find box, type Profiles and select Profiles.
  3. Click the name of the affected user's profile.
  4. Click Object Settings.
  5. Check both Contacts and Leads — confirm that Read access is enabled for each, including the Email field.

If Read access is missing for either object, edit the profile to grant the required permissions, save the changes, and have the user test the Reply, Reply All, and Forward actions again.


Additional Resource:
Reply, Reply All and Forward emails in Lightning Experience

Knowledge-artikelnummer

000383507

 
Laddar
Salesforce Help | Article