Loading

Find the stack location for a Marketing Cloud Engagement account

Julkaisupäivä: Sep 23, 2025
Kuvaus

You need the region or numeric value of the server stack where your Marketing Cloud Engagement tenant resides in some instances. For example, this information helps you learn the current health of the stack, know where customer data is stored, configure a Web Collect URL, or obtain the URL endpoint for use with Web Services API.

This article is applicable to the services branded as Marketing Cloud Engagement (formerly ExactTarget) and Intelligence Reports for Engagement. For more information on security, privacy, and architecture for these and other services, please see the Trust and Compliance Documentation.

Follow these steps to help you find the details for your instance.

Ratkaisu

Find your server instance via the Marketing Cloud Trust Site

 

  1. Open the Salesforce Trust Site.
  2. Click Status. The Salesforce Status page opens.
  3. Enter in your account number (MID) in the search box.
  4. Click your MID in the search results.

This page shows the instance where your account is located, along with a status bar for the current health of the stack of servers.  Once you have this information, you can also sign up for health notifications to made aware any time that there is a known issue occurring on your stack of servers.
 

Find your server instance via the URL method

After you log into the Marketing Cloud Engagement application, your URL shows like these examples as such, depending on your instance:

  • Instance 1: https://mc.exacttarget.com/
  • Instance 4: https://mc.s4.exacttarget.com/
  • Instance 6: https://mc.s6.exacttarget.com/
  • Instance 7: https://mc.s7.exacttarget.com/
  • Instance 8: https://mc.s8.exacttarget.com/
  • Instance 10: https://mc.s10.exacttarget.com/
  • Instance 11: https://mc.s11.exacttarget.com/
  • Instance 12: https://mc.s12.exacttarget.com/
  • Instance 13: https://mc.s13.exacttarget.com/
  • Instance 50: https://mc.s50.exacttarget.com/
  • Instance 51: https://mc.s51.exacttarget.com/
  • Instance 401: https://mc.401.exacttarget.com/
  • Instance 402: https://mc.402.exacttarget.com/
  • Instance 403: https://mc.403.exacttarget.com/

Note: Most of these URLs include S followed by the numeric value of the stack. The S1 instance 1 is an exception, as it does not include an S or number within the link.
 

Determine your Tenant’s Customer Region

This table includes all current instances mapped to their respective Marketing Cloud Customer Region.

Stack

Customer Region

1 - 13

AMER

50-51

EMEA

401AWS India (Mumbai) Region
402AWS Sydney Region
403AWS Tokyo Region
406AWS Canada Region

For more information regarding a tenant’s Customer Region and data storage, review Marketing Cloud Trust and Compliance. Country specific details can also be found on the Trust and Compliance site under the "Salesforce Infrastructure & Sub-processors Documentation" section.
Engagement on Hyperforce does not currently support Customer migrations.

Knowledge-artikkelin numero

000383566

 
Ladataan
Salesforce Help | Article