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Using Video in Account Engagement Emails
Publish Date: Sep 30, 2025
Description
Video and email aren't best friends. All email clients have their own limitations for which formats they can play. Extensive testing from Campaign Monitor showed that outside of Apple Mail, you really can't embed video in email reliably. There are a couple of alternatives to get your video out to prospects without running the risk of sending a broken email and getting reported as spam.
Note: Adding video to emails and making sure that it works in all email clients is not within Account Engagement Support's scope. Please read below for more information.
Note: Adding video to emails and making sure that it works in all email clients is not within Account Engagement Support's scope. Please read below for more information.
Resolution
First Things First- If you are going to send a video, make sure it makes sense for the audience you are communicating with. If the reader doesn't know why they should watch your video, they probably won't. Using video just to say you did it probably isn't a great approach.
Link 'Em- Obviously you can just link to the video and be done with it. A more visually interesting and quite popular tactic is using an image to mimic the look of a video player. The prospect clicks the link and is taken to a landing page and watches the video.
This is a great method because the visual element typically leads to more clicks just out of curiosity. However, keep in mind your spam rules. Make sure you have enough text to have a high text-to-image ratio. You also don't want the file size of that image to be unmanageable for the best deliverability.
HTML5 to the rescue? It’s true that there have been some promising results embedding videos in email using HTML5. This practice is still evolving and videos embedded this way still don't render reliably across the majority of email clients. However, one clever feature of using HTML5 is the ability to set a fallback image that will display in case the email client can’t load your video. You can make this the preview image discussed above and link them externally.
If you’re feeling adventurous, do some testing with HTML5 and video, but just remember that support for it isn’t out to the masses just yet.
Link 'Em- Obviously you can just link to the video and be done with it. A more visually interesting and quite popular tactic is using an image to mimic the look of a video player. The prospect clicks the link and is taken to a landing page and watches the video.
This is a great method because the visual element typically leads to more clicks just out of curiosity. However, keep in mind your spam rules. Make sure you have enough text to have a high text-to-image ratio. You also don't want the file size of that image to be unmanageable for the best deliverability.
HTML5 to the rescue? It’s true that there have been some promising results embedding videos in email using HTML5. This practice is still evolving and videos embedded this way still don't render reliably across the majority of email clients. However, one clever feature of using HTML5 is the ability to set a fallback image that will display in case the email client can’t load your video. You can make this the preview image discussed above and link them externally.
If you’re feeling adventurous, do some testing with HTML5 and video, but just remember that support for it isn’t out to the masses just yet.
Knowledge Article Number
000383670
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