Loading

How to add Knowledge component on Lightning app case page layout

Veröffentlichungsdatum: Oct 13, 2022
Beschreibung
We are trying to add either the Knowledge One widget or a Knowledge component to a lightning app but we are not seeing the option to do this.
Lösung
In order to add Knowledge component to the lightning app please follow the below process.
  1. Go to the record where you would like to add the component, then on the top right of the page click Gear icon | Edit Page
  2. In Lightning App builder click Edit beside Case Record Page.
  3. From Lightning components section on the left side search for Knowledge component.
  4. Add/Drag the Knowledge component to the layout. 
  5. Save and Activate as needed
  6. Now verify that we can view Knowledge component in the Case page

SEE ALSO:
Use the Lightning Knowledge Component
Nummer des Knowledge-Artikels

000383725

 
Laden
Salesforce Help | Article