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How to add Knowledge component on Lightning app case page layout

Date de publication: Oct 13, 2022
Description
We are trying to add either the Knowledge One widget or a Knowledge component to a lightning app but we are not seeing the option to do this.
Résolution
In order to add Knowledge component to the lightning app please follow the below process.
  1. Go to the record where you would like to add the component, then on the top right of the page click Gear icon | Edit Page
  2. In Lightning App builder click Edit beside Case Record Page.
  3. From Lightning components section on the left side search for Knowledge component.
  4. Add/Drag the Knowledge component to the layout. 
  5. Save and Activate as needed
  6. Now verify that we can view Knowledge component in the Case page

SEE ALSO:
Use the Lightning Knowledge Component
Numéro d’article de la base de connaissances

000383725

 
Chargement
Salesforce Help | Article