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How to add Knowledge component on Lightning app case page layout

Publiseringsdato: Jun 7, 2026
Beskrivelse

In Salesforce Lightning Experience, if you want to add a Knowledge component to a Case record page, you need to use the Lightning App Builder. Admins sometimes cannot locate the Knowledge component because it may not appear by default in the component panel until searched explicitly.

Løsning
In order to add Knowledge component to the lightning app please follow the below process.
  1. Go to the record where you would like to add the component, then on the top right of the page click Gear icon | Edit Page
  2. In Lightning App builder click Edit beside Case Record Page.
  3. From Lightning components section on the left side search for Knowledge component.
  4. Add/Drag the Knowledge component to the layout. 
  5. Save and Activate as needed
  6. Now verify that we can view Knowledge component in the Case page

SEE ALSO:
Use the Lightning Knowledge Component
Knowledge-artikkelnummer

000383725

 
Laster
Salesforce Help | Article