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Not all queues displayed by default when you change Case Owner in Lightning

Udgivelsesdato: Sep 8, 2023
Beskrivelse


In Lightning Experience, when you click "Change Owner" on a Case, a list of available queues is not displayed when you select "Search Queues".

Løsning


This behavior is different than the Salesforce Classic user interface, but it is expected when you are working in Lightning Experience.

In Lightning, a search term must first be provided before results are available. Recently viewed queues that match the search term will be available to select from "Instant Results", or a full lookup search can be performed on a queue.

Vidensartikelnummer

000383730

 
Indlæser
Salesforce Help | Article