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Not all queues displayed by default when you change Case Owner in Lightning

게시 일자: Sep 8, 2023
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In Lightning Experience, when you click "Change Owner" on a Case, a list of available queues is not displayed when you select "Search Queues".

솔루션


This behavior is different than the Salesforce Classic user interface, but it is expected when you are working in Lightning Experience.

In Lightning, a search term must first be provided before results are available. Recently viewed queues that match the search term will be available to select from "Instant Results", or a full lookup search can be performed on a queue.

Knowledge 기사 번호

000383730

 
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Salesforce Help | Article