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Stop a Contact delete process within Marketing Cloud

Fecha de publicación: Dec 14, 2025
Descripción

Below is information on a Contact Deletion process within Marketing Cloud, once it's started.
Solución

Once the contact delete process has been initiated it is not possible to stop or roll back the job. Once the process has been completed you can reintroduce the subscribers back in the system.

Marketing Cloud Support is also unable to stop this process. 

Customers can change the suppression period to ensure the deletion process completes as quickly as possible, so subscribers can be re-introduced.  Review our Best Practices page for further details on a Contact Delete process.

If Contact Delete is enabled, this setting can be modified within Contact Builder > Contacts Configuration > Manage Settings. Changes are retroactive and can be applied to contact delete processes that are currently in the suppression period.
Número del artículo de conocimiento

000383732

 
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Salesforce Help | Article