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Google Map on Service Appointment or Service Territory Member record shows different location than in 'Dispatcher Console'

Date de publication: Apr 28, 2024
Description
Dispatchers may notice that the location of a Service Appointment (or Service Resource on the Google Map within the Service Territory Member) record is different from their location on the map within the Dispatcher Console.

See also:
Field Service Lightning
Résolution
This can happen for one of two reasons:

1. The geocoding service used by Salesforce was not able to find an accurate match while Google Maps geocoding service was able to

The GeocodeAccuracy field on records will tell you how accurately Salesforce's geocoding service was able to geocode the given address.  It's possible that Google Maps geocoding service found a more accurate match.  To learn more about Geocode Accuracy please see this document: https://help.salesforce.com/articleView?id=data_dot_com_clean_geocode_information_fields.htm&type=5

2. The address set on the record is irregular

This is a current limitation that is typically isolated to irregular formatted addresses.  The Google Map on the Service Territory Member record uses the Address field to determine the location whereas the Google Map on the Dispatcher Console uses the Longitude/Latitude fields of the Service Territory Member record to plot the location.

When an address is geocoded our geocoding service determines how accurately it was able to geocode the given address.  If the GeocodeAccuracy field on the Service Territory Member record is Zip, City, County, State you will see a different location on the Map within the Dispatcher Console when compared with the Map on the Service Territory Member record.

As a workaround, you may want to consider updating the address, so that it's format is recognized by Google Maps.  As an example, if you had the following address set on a Service Territory Member you'll notice that the maps differ:

1624 E Bloor Street


You can do the following:
 
1. Go to https://maps.google.com/
2. Paste the address in the Search bar
3. As soon as you paste it Google will suggest some results.  One of the results would be: 
 
1624 Boor Street East

If you update your Service Territory Member to use the correctly formatted address the geocode service will be able to more accurately determine the geolocation.
Numéro d’article de la base de connaissances

000383741

 
Chargement
Salesforce Help | Article