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Error 'This campaign is in use by an Account Engagement marketing asset' when trying to delete Campaigns in Salesforce

Date de publication: Sep 30, 2025
Description
You’re working to clean up your campaigns (connected campaigns have been activated), but you're not able to delete campaigns. A number of campaigns are telling you that they’re connected to assets and can’t be deleted. 
Résolution

There’s a ‘pi__Pardot_Has_Dependencies__c’ boolean field added to the Campaign object with the Account Engagement package. Pre-requisite: Access to Salesforce's Workbench

Note: We recommend that you work with a Salesforce Developer who is comfortable using Workbench to make the appropriate adjustments.

1) Disable Connected Campaigns in your Account Engagement account:

- In pi.pardot.com, open Settings, and click Edit. Scroll to Connected Campaigns. Deselect ‘Enable Connected Campaigns and Engagement History’ and click to save.

- In the Account Engagement Lightning app, click the Account Engagement Settings tab, and then select Connectors. Click the gear icon to edit the Salesforce connector, and select the Campaigns tab. Deselect ‘Enable Connected Campaigns and Engagement History’ and click to save.

2) Use Salesforce’s Workbench(https://workbench.developerforce.com/login.php) or Data Loader to set the field, pi__Pardot_Has_Dependencies__c, to ‘false’ on the affected campaign(s) (this must be done within Salesforce on your campaign object).

After the field "Pardot Has Dependencies" has been updated to false, please try delete the campaigns in Salesforce again.

The user logging into workbench needs Field Level Security enabled for this field.

To adjust Field Level Security, navigate to Setup > Object Manager > Campaigns > Fields and Relationships > "Pardot has dependencies" field > click on the "Set field level security" button > tick on the user's profile > Save.


3) Delete the campaigns in Salesforce.

4) Enable Connected Campaigns in your Account Engagement account.

- In Account Engagement Classic, open Settings, and click Edit. Scroll to Connected Campaigns. Select ‘Enable Connected Campaigns and Engagement History’ and click to save.

- In the Account Engagement Lightning app, click the Account Engagement Settings tab, and then select Connectors. Click the gear icon to edit the Salesforce connector, and select the Campaigns tab. Select ‘Enable Connected Campaigns and Engagement History’ and click to save.


5) Account Engagement campaigns should auto-delete.
Numéro d’article de la base de connaissances

000383777

 
Chargement
Salesforce Help | Article