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Owner Change Email Notification Not Received When Reassigning a Salesforce Record

Fecha de publicación: Apr 2, 2026
Descripción

When a record (such as a Lead, Account, or Contact) is reassigned to a new owner, the new owner may not receive an email notification.

Common symptoms include:

  • Owner is changed and record is saved
  • No email notification is received
  • Email logs show no entries

This can occur when automation updates the same record and suppresses email notifications.

 

Solución

Email notifications for owner changes may be suppressed when automation (such as Workflow Rules, Process Builder, or Flow) updates the record after the owner change.

To ensure notifications are sent:

Enable Email Notifications for Automated Updates

Lightning Experience:

  1. Go to Setup
  2. Search for Process Automation Settings
  3. Open Process Automation Settings
  4. Enable:
    • Send an email each time automation updates the same record
  5. Click Save

Salesforce Classic:

  1. Go to Setup → Workflow & Approvals → Process Automation Settings
  2. Enable:
    • Send an email each time automation updates the same record
  3. Click Save

Result

  • Email notifications will be sent even when automation updates the record after ownership changes
Número del artículo de conocimiento

000383800

 
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Salesforce Help | Article