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Owner Change Email Notification Not Received When Reassigning a Salesforce Record

Date de publication: May 27, 2026
Description

When a record (such as a Lead, Account, or Contact) is reassigned to a new owner, the new owner may not receive an email notification.

 

The standard owner change email notification is only sent when editing the Owner field on the record detail page and selecting the "Send Notification email" via Change a Record’s Owner options.

 

Editing or changing record ownership via a custom action our outside of the standard owner field's "Change Owner" button is not expected to send the email notification by default.

 

Common symptoms include:

  • Owner is changed and record is saved
  • No email notification is received
  • Email logs show no entries

 

This can occur when automation updates the same record and suppresses email notifications.

 

Résolution

Email notifications for owner changes may be suppressed when automation (such as Workflow Rules, Process Builder, or Flow) updates the record after the owner change.

To ensure notifications are sent:

Enable Email Notifications for Automated Updates

Lightning Experience:

  1. Go to Setup
  2. Search for Process Automation Settings
  3. Open Process Automation Settings
  4. Enable:
    • Send an email each time automation updates the same record
  5. Click Save

Salesforce Classic:

  1. Go to Setup → Workflow & Approvals → Process Automation Settings
  2. Enable:
    • Send an email each time automation updates the same record
  3. Click Save

Result

  • Email notifications will be sent even when automation updates the record after ownership changes
Numéro d’article de la base de connaissances

000383800

 
Chargement
Salesforce Help | Article