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Forwarding Account Engagement Emails

Udgivelsesdato: Sep 30, 2025
Beskrivelse
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Løsning
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Vidensartikelnummer

000383819

 
Indlæser
Salesforce Help | Article