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Forwarding Account Engagement Emails

Veröffentlichungsdatum: Sep 30, 2025
Beschreibung
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Lösung
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Nummer des Knowledge-Artikels

000383819

 
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Salesforce Help | Article