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Forwarding Account Engagement Emails

Fecha de publicación: Sep 30, 2025
Descripción
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Solución
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Número del artículo de conocimiento

000383819

 
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Salesforce Help | Article