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Forwarding Account Engagement Emails

Julkaisupäivä: Sep 30, 2025
Kuvaus
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Ratkaisu
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Knowledge-artikkelin numero

000383819

 
Ladataan
Salesforce Help | Article