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Forwarding Account Engagement Emails

Date de publication: Sep 30, 2025
Description
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Résolution
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Numéro d’article de la base de connaissances

000383819

 
Chargement
Salesforce Help | Article